My mother noticed one day a cockroach sneaking below the kitchen sink, captured it in a jar, released it outside, and thought nothing of it. As time passed, more and more cockroaches became apparent. She asked me to handle the situation asap because she couldn't care for my daughter under those conditions and guess what? I called 3 local bug exterminators - two of which had no voicemail, and a third that did. I then proceeded to request a quote for 2 of them on their online websites. 3 days passed and none of them responded. In those 3 days, we felt disheartened knowing none of those businesses had even 2 minutes of their day to talk to us. With the problem becoming more apparent, I ultimately ended up going with an out-of-town option which cost over $300.

To some business owners, $300+ lost one time isn't much in the grand scheme of their business. But every business owner knows the negative impact, and significance a $300+ loss has if it compounds over time.